What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
| US Postal Service Headquarters 475 L’Enfant Plaza, SW Washington DC 1-800-ASK-USPS www.usps.com |
UPS Corporate Headquarters P.O. Box 45950 Omaha, GA 30328 United States www.ups.com |
PayPalP.O. Box 45950 55 Glenlake Parkway, NE Atlanta, NE 68145-0950 1-402-935-7733 www.paypal.com |
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on September 29, 2012.
Shipping Cost
We will ship your orders via USPS first class mail, USPS priority mail, FedEx Ground, FedEx 2nd Day Air, FedEx overnight. The cost of shipping is based upon the shipping options and the total size weight of your item(s).
Standard Shipping Rates for U.S. Deliveries (Delivery within 3 to 5 business days.)
Total shipping cost will depends on the shipping method you choose and the number of items you purchase.
If Total Order Amount is more than $25, the Standard Shipping Charge will be FREE for your whole order.
To find out shipping cost for your order, simply add all items to cart. You will be shown a total shipping cost in your Shopping Cart.
Shipping Time and Destinations
Orders are fulfilled within 24 to 48 hours upon receipt. Shipping Time is determined by Shipping Method and Delivery Addresses.
Package will be delivered during normal business days. No weekend and holiday delivery available due to our shipping carriers’ delivery limitations.
| Delivery Method | Shipping Time | Availability |
| Standard Shipping: | 3-6 business days (depending on your location.) |
The United States (including Alaska, Hawaii, Puerto Rico and Guam) |
| Expedited Shipping: | Within 2-3 business days | All U.S. states except Alaska, Hawaii, Puerto Rico and Guam |
| Two Day Shipping: | 2 business days | All U.S. states except Alaska, Hawaii, Puerto Rico and Guam |
| Internationa Shipping: |
7 – 14 business days |
Australia, Austria, Belgium, Canada, Denmark, Finland, France (metropolitan), Germany, Greece, Ireland, Italy, Japan,Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom |
Note: Expedited and one day shipping are not available for International orders. Please select ‘International Shipping’ method at checkout.
Our business days are Monday through Friday excluding Saturdays, Sundays and holidays.
All orders are shipping from Texas, USA unless specified otherwise.
APO / FPO Shipping
We ship to APO or FPO military addresses. All APO/FPO orders will be shipped via Standard Shipping or Expedited Shipping anywhere in the U.S.. One Day Shipping options are currently not available for APO/FPO addresses.
For APO/FPO shipments, please include the following at check out:
• Address 1: Grade/Rank/Rating and full name including middle initial.
• Address 2: Unit and Unit number, Consolidated Mail Room Number, PSC Number, or Ship.
• City: Enter APO or FPO as appropriate.
• State: AA, AE, AP, or FP.
• Country: United States.
Shipping to an address different from your billing address
If you choose to ship to an address different from your credit card billing address, we may contact you to confirm your shipping and billing addresses to prevent possible fraudulent use of your credit card.
Undelivered Package
If the address you provided us is undeliverable, we may contact you to verify your address for reshipment. However, you are responsible for the shipping charges, any duties, taxes and/or customs charges that are incurred on the package for both the original and the re-delivered shipment.
Sales Tax and Duty
Customer is responsible for all applicable import duty and local tax. Please verify with your customs before making purchase.
Tracking an order
Tracking your order is fast, easy and can be done online. Tracking information will be available once your order has been shipped. To track order, please log in your account to find the tracking number and shipment progress.
Return time
• Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
• Return for replacement: Within 30 days from the Invoice date. Buyers with international orders will have to cover shipping cost if they would like return or replacements.
• Buyers may be charged a restocking fee that depends on the type of item and return conditions
Unless another return policy is indicated on the item, products sold by J-Tech Digital Inc. are covered by the following Return Policy. All returns under Return Policy require an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused.
All returns under Special Return Policy must include the following:
1.Original packaging (manufacturer’s box, plastic bags, etc.)
2.Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3.Valid Return Merchandise Authorization (RMA) is REQUIRED on every return package. You can obtain the RMA number by contacting us at return@jtechdigital.com with your Invoice Number or Order Number.
4.Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the prod uct to your satisfaction.
5.The return must be complete and include all accessories (antennas, remote controls, batteries, software disks, etc.)
6.Manufacturer documentation (manuals, warranty cards, registration information, etc.)The RMA number must be written on the invoice or the shipping box. The RMA number must NOT be written on the original manufacturer’s packaging. Items received with any writing on the original manufacturer’s packaging will be refused and returned to you at your cost and without credit approval.
All items have to be returned within 30 days of the Invoice Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products. Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase.
J-Tech Digital Inc. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
J-Tech Digital,Inc Manufacturer's Warranties
Any J-Tech Digital,Inc product has one year manufacturer warranty started from the invoice date. Item return is only allowed within 30 days of the Invoice Date. We only offer exchange for the item out of the 30 days return period but it is under one year J-Tech Digital warranty. All items have to be replaced within 365 days of the Invoice Date. All exchanges under J-Tech Digital INC Manufacturer’s Warranties require an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused. You will be responsible for all shipping charges for the returns sent to our Returns Warehouse. After we receive the returns, our warehouse will process the exchange within 7 days. We will be responsible for all shipping charges to deliver your replacement.
Return Method
Please include a copy of your original invoice with your return order. Please include a brief note on the invoice if you have any additional information or comments that you would like to provide.
To return your order, simply send an email to: support@jtechdigital.com with the invoice number and return item(s) information.